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Purchased two wigs for hair loose due to a serious medical condition. Tried to put on one of the wigs and needed to cut tag off due to the fact I couldn't place the wig on my head properly. The wig did not look good but kept the other wig. Repurchased another more...
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1.0
West Bridgewater, Massachusetts
I didn't like
  • Problem with return
  • Fraudulant return policy
#1113957
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My relatives and I went to buy some wigs. We have been going there for years and have brought in lots of customers. Thursday the 31st we walked in ready to have fun, and immediately were told we had to leave any bags or purses at the front counter. We were so insulted...
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#1095794
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My mom ordered 2 hair peices from Paula Young and they were nothing like they had advertised in the catalog. 1 was the Flowing Clip on for 24.99 and the other was suppose to be Curlable Enhanced wiglet topper for 69.99. When we received the order the Curlable Enhanced...
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#1091717
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Paula Young - Great experience

Paula Young
#1099380
Ordered it...it came in a week, and it was perfect. Perfect fit, perfect color, perfect style,PERFECT EVERYTHING!
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Paula Young - Horrible service in returning wigs

Paula Young
#1070070
1.3
Details
They sent the wrong color that i did not notice as i was going thru cancer. I waited 38 mimutes for them to connect me to a supervisor. She was hard as nails with no compassion. I wanted to get the correct color and they refused. I have been a loyal customer now for 30 years. I can now see there are hundreds of complaints. Very unhappy with this company.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Wigs And Wig Stands Review

Paula Young
#961357
Ordered three separate orders and the all went to the wrong address. How that happens I don't know reported it and they were sent back to Paula Young. Then again are supposed to send them to my correct address. Are they drunk or something? Been waiting a way to long for them. Still waiting.
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Paula Young Wig Review

Paula Young
#751717
1.0
Details
DO NOT BUY FROM THEM WORST COMPANY EVER!!!!! My grandma is 85 and doesn't get out so she buys from magazines. Their hidden charges are disgusting she refunded and exchanged and got 2/3 of refund and they charged her to use the *** return labeled package!!!!! Wtf!!!!
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Staff
I have ordered several of the Paige style from Paula Young. The one I ordered recently in June arrived the day I needed to wear it to an event. Having ordered it before I unpacked it, cut the tags and put it on. It was flat, very little curly and did not look like the...
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2.6
#1077810
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They sent 2 wigs with the wrong color. I was hospitalized dealing with breast cancer and put the wigs on the shelf. I explained this to the manager and she had no sympathy. Will not exchange them she said. Its too late. Apparently I am two days short. I was will to buy...
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#1070604
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i PURCHASED 5 WIGS SENT THREE BACK BECAUSE DIDNT LOOK GOOD WAITED FOR MY C/C TO HAVE REFUND, NONE SO CALLED MY C/C CO THEY SAID NO REFUND HAD BEEN GIVEN CALLED PAULA YOUNG CO GIRL SAID I HAD A CREDIT I TOLD HER I WANT MY MONEY NOT A CREDIT SO SHE SAID OK SHE WOULD...
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1.0
I didn't like
  • Customer service she lied and refund
  • How many ways can i tell you
#1066863
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I wore "pleasure" for years with above color and then the manufacturer decided to do away with the color. Really I wear a wig all the time because of thinning and some bald spots., What right do they have to just discontinue it. Do they not realize that if you wear a...
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I liked
  • Ok if i have 3328 for pleasure
I didn't like
  • Discontinuing a wig that i have been wearing for a long time
#1066063
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I have been ordering the same wig through Paula Young and the quality has consistently gone down. The wig is thinner, the hair falls out and becomes matted within 3-4weeks! I have taken care of the wig via their instructions to no avail. When I call customer service I...
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1.4
West Bridgewater, Massachusetts
I liked
  • Style of the wig
I didn't like
  • How many ways can i tell you
  • Present service
  • Try to wear you down so you stop asking for a solution
#1039028
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I recently ordered two Raquel Welch Wigs, each a different style in the size average. One was almost $200 and the other on special for around $100. The less expensive one fit fine, but looked horrible. The more expensive one was so small, it would not even fit onto my...
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2.3
West Bridgewater, Massachusetts
I liked
  • Discounts
I didn't like
  • Do not stand behind a defective item
#1033073
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I AM NOT YELLING I JUST DON'T C VERY WELL IS ALL AND THAT'S THE REAON FOR ALL CAPS........ A WHILE BACK I BOUGHT A HAIR PIECE. I LOVE IT AND WEAR IT EVERY DAY. SO THANK YOU FROM THIS DIABLED OLD LADY. SO A COUPLE 4-6 AGO I GOT A FULL WIG. IT LOOKS TERRIBLE ON ME. AND...
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2.3
I didn't like
  • I hated it cuz looked like a wig
  • Return policy
#1029345
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