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Contact Paula Young Customer Service

Paula Young Phone Numbers and Emails

Toll-Free Number:

  • (800) 364-9060
Call customer service

Customer Service:

  • (800) 343-9695
  • (800) 472-4017

Paula Young Email:

Customer Service
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How to Contact Paula Young?

Most Popular Number:

(800) 364-9060
Total calls: 109 Issues resolved: 17 Last call: Dec 6, 2024
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PissedConsumer Reporter

Paula Young customer service phone number is 1-800-472-4017. Call this line regarding order cancellation or modification.
To make an order, call 1-800-343-9695. Make sure to have the item name, item number, color, size, and quantity ready before you make an order.
Paula Young customer care is available Monday through Sunday from 7 am to 2 am EST.

Paula Young's email address is customerservice@paulayoung.com. To get faster assistance, you can reach out to the company via phone by calling 1-800-472-4017 for all order-related issues(cancellation and modification) or 1-800-343-9695 for making an order.

The company is headquartered in Massachusetts. Paula Young address is Paula Young
P.O. Box 483, Brockton, Massachusetts 02303, United States. You can use this address to submit an order by regular mail. To do that, complete the order form in the print catalog and send your credit card information, a personal check, or money order to this address.

Paula Young website offers several options for contacting the company. To see the full list of options, scroll down the page and click the “Contact Us” button. You can choose from sending an email, fax, mailing or calling the company. To get your inquiry addressed as soon as possible, call 1-800-472-4017 to cancel or modify your order or 1-800-343-9695 to make a new one.

Making an online order is available at any time. Paula Young customer service Paula Young department operates Monday through Sunday from 7 am to 2 am EST. All inquiries are addressed within these business hours.

Paula Young Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Paula Young Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call Paula Young is 8003649060. 60% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Paula Young may ask you for the following information to identify you as a customer: customer id or account no, email or phone number.

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PissedConsumer Club

Contact Information

Paula Young Website:

Paula Young Help Center:

Corporate Office Address:

Paula Young
P.O. Box 483
Brockton, Massachusetts 02303
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm

Saturday: 10:00am - 5:00pm

More contact details

Fax:

+1-508-238-1965

Paula Young Rating Based on 158 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

How Good is Paula Young's Customer Service?

Alder Jif
Alder Jif
Feels Satisfied | Apr 16, 2024

Great!

Read full quote
Karver Ito
Karver Ito
Feels Disappointed | Feb 22, 2023

Tried to claim a "credit" and was really upset that a $14.99 item was going to cost me over $25.00-30.00 with the applied credit. The customer service rep didn't get it. I told her she could keep the credit

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Summary of Paula Young Customer Service Calls

183 TOTAL
CALLS
03:13 AVG CALL
DURATION
31% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Paula Young?

Request for Information Question:

  • “I need to speak with a real person about my previous wig colors. I'm trying to buy a new wig in the same color as the previous one.”
  • “About my color history. I need help.”
  • “Check on wig”

Shipping and Delivery Question:

  • “Need free shipping for order”
  • “Store location”
  • “Where is my order”

Payments and Charges Question:

  • “Charges on ck act.”
  • “You billed me twice for the same order”
  • “Charges”

Return/ Replace Question:

  • “Wig exchange”
  • “Returned wig never got another”
  • “Follow up return wig”

Product/ Service Question:

  • “I haven t received my wig ..f2997937 disappointed”
  • “Quality of Victoria Wig”
  • “Buying wigs”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel monthly charge”
  • “Cancel free shipping”

Refund Question:

  • “Refund”
  • “Claim a refund”

Other Question:

  • “To order”
  • “Ordering”
  • “Need a catolog”

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