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I ordered a wig and received it a month later due to a backorder. When I received the wig the color was wrong so I returned it using their return postage. The package got lost in the mail for weeks. During this time I contacted Paula Young several times asking about...
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1.0
#1307755
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THE WIGS ARE MADE TO ONLY WEAR FOR HALLOWEEN COSTUMES.I AM KEEPING MINE JUST FOR THAT CRAZY DAY!!!! I HAVE BEEN ORDERING WIGS FROM PAULA FOR MANY MANY YEARS AND I HAVE NEVER SHIPPED ONE BACK UNTIL THE PAST TWO YEARS. I THOUGHT THEY WOULD GET BETTER BUT TO MY...
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Anonymous
Anonymous

Stop screaming with the all capital letters format ; it is annoying and difficult to read. Therefore, I have dismissed your complaint without full comprehension. How can you r...

1.0
West Bridgewater, Massachusetts
I didn't like
  • I did not like
#1299882
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Paula Young - Horrible Company

I ordered a wig color was totally misrepresented. Returned in a timely manner and was only refunded 1/3 of what I paid ! I am contacting Amex, small claims court, BBB and Any online sources I can find. This company is dishonest.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1272944
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I returned a wig, and because of a few extra days in transit, they sent a "stock" postcard answer advising it was donated to charity, which is very doubtful - as many others have suggested. After many emails, and many "stock" replies, I finally called customer service...
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2.8
I liked
  • Variety of wigs offered
I didn't like
  • Return policy
#1236918
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Paula Young - AWFUK

I had to wait over 2 MONTHS to get my money ($150) back for wigs returned exactly as instructed. I called them 7 times and sent emails to their customer service center which genenerated a generic response, never helping or solving the problem. I will NEVER buy from them again!!
#1235709
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I ordered two wigs and some accessories from Paula Young Wigs on 1/2/18. I did not like them so sent them back on 1/16/18 using their preprinted label. I heard nothing for them for over a month. I emailed them 3 times and they were said they were checking on it....
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2.7
I didn't like
  • Taking too long to refund money
#1228178
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I have called 3 or 4 times about my refund on the order #P975302100018. I was supposed to be charged only the shipping cost on the refund and the same price I bought it for which was $49.99. They charged me $59.99. I was refunded $42.some change. I was told by 3 agents...
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2.5
West Bridgewater, Massachusetts
I liked
  • Previous service
  • Previous purchases
I didn't like
  • Will not give refund
  • Customer service
  • Lies about helping me with my problem by 3 agents
#1220175
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I ordered a Gabor Paradox wig I had tried on at a local store...name and number of the wigs were identical. PY price was good so I ordered it from them plus a lot of other things. When we received the wig it was not close to what I had tried on at the local store. It...
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1.0
West Bridgewater, Massachusetts
Product
I didn't like
  • Horrible return policy for a defective product
#1169839
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Ordered a wig from Paul Young. The wig sent was defective. It advertised hair length between 4 and 5 inches. The wig had lengths between 3 and 4 inches. I called and sent it back. I was told no shipping fees because it was defective. They sent the replacement to the...
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2.5
I didn't like
  • Being lied to by customer service dept
#1162064
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Contact Paula Young

Mailing Address:
Paula Young®,
P.O. Box 483,
Brockton, , MA 02303
Phone:
(800) 364-9060
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Paula Young Products and Services

I have purchased several wigs from them and have sent several back and have never had a problem except for recently. Last year I sent to wigs back and waited and waited and waited for my return so I finally called my credit card company and they took care of the...
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2.8
#1156632
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