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3.2
Updated by user May 19, 2018

Paula Young did nothing to resolve this complaint. I exhausted my pleas, and I am out the $40, which they "said" they donated to charity. VERY POOR CUSTOMER SERVICE - ABSOLUTELY NONE!

Updated by user Apr 19, 2018

Three stars is not my rating. I would only give one - or none, if possible.

Three stars is an average. Quality and lack of customer do not deserve three stars.

Original review posted by user Apr 19, 2018

I returned a wig, and because of a few extra days in transit, they sent a "stock" postcard answer advising it was donated to charity, which is very doubtful - as many others have suggested. After many emails, and many "stock" replies, I finally called customer service (or lack of) and could not speak to any competent person who would listen to my request for an exchange. They also ranted on and on with same "stock" answers about "beyond return policy"

"I am sorry" etc., etc.,...all due to a few days delay in the US Mail.

The quality of their products (the reason for return) in the last two years has gone downhill, and non-existent customer service are not favorable reviews.

Customer Service should be more compassionate, forgiving, and

willing to compromise with cancer patients, who make up a large percentage of their clients.

It is unlikely they will be able to remain in business if they continue as they are.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Paula Young Pros: Variety of wigs offered.

Paula Young Cons: Return policy.

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