Purchased a wig from them, but color was wrong and to much hair at the top, looked very fake. So I carefully took it off immediately and carefully repackaged it in it's original box hairnet and all.
These were their instructions listed in their return policy in order to get a refund. Weeks after the return I get a letter telling me that they can not refund my money because I bought it from a sale catalog? No ware on their web site do I see such information. They will give me credit(minus postage and handling) so I can exchange the wig for another.
I do not want to try another wig from them. I'm afraid that they all are too much hair. Prior to returning the wig I called customer service asking for advice as to another style, but didn't get much help.
When I called them about the letter, the first girl hung up on me. The second call, a girl just repeated the letter.
No satisfaction and I am out my money! Why on earth would I take a chance and order another wig from them?
Now I see other customers with similar complaints about them.
Review about: Paula Young Wig.
Monetary Loss: $60.